Led four design and research workstreams in projects with both private and public sector.

Conducted design and qualitative research activities including research plan development, interviewing, workshop activities, and qualitative analysis.

Defined participatory strategies to leverage institutional knowledge to improve project outcomes.

Conducted qualitative research on VA.gov editors' experiences to develop recommendations and design solutions for content findability and navigation.

Collaboratively analyzed and synthesized qualitative data to establish a company-wide baseline around perceptions of diversity and inclusion.

Mentored co-workers to improve their approach to qualitative research and service design.

Defined UX strategy and methods in web, service, and research and development projects.

Facilitated communication between end users, stakeholders, and development teams to ensure a shared understanding of requirements and products' long-term vision.

Designed digital experience prototypes at various fidelity levels during product design stages.

Independently and autonomously scoped and crafted new research studies to address key questions for product development and design teams, including co-creation sessions, usability tests, in-depth interviews, and ethnographic research.

Created visual frameworks - like journey maps, service blueprints, ecosystem maps - to help clarify complex challenges in human behaviors, relationship, worflow and process.

Led a cultural shift towards Human-Centered Design.

Implemented a research practice from the ground up at this health tech start-up.

Redesigned interaction flows and enhanced the usability of key web and mobile product functionalities.

Developed artifacts including wireframes, prototypes, presentations, and reports to communicate research findings.